Warranty & Repair Service

mightyZAP products are primarily designed and supplied for professional, industrial, research, engineering, and commercial applications.

All mightyZAP actuator repairs and related technical inspections are performed at our headquarters in Korea, where our engineering and service team can provide the most accurate and efficient support.

In most cases, inspection and repair can be completed within 1–2 business days after the product is received. A repair report will also be provided with the inspection results and, where applicable, the estimated cause of the problem.

RMA & Technical Assessment

Please contact us at cs@mightyzap.com before shipping any product for repair to obtain an RMA number and return instructions.

Before arranging a return, our technical support team may request information such as the product model and lot number, purchase details, operating conditions, power supply, installation details, settings, photographs, or videos. This helps us identify the possible cause of the problem and determine the appropriate service procedure.

Products sent without prior RMA authorization may be delayed or returned without service.

Warranty Repairs

Our standard product warranty period is one (1) year from the date of shipment.

If a product failure occurring within the warranty period is determined to be caused by a manufacturing defect or other issue covered under the product warranty, repair labor, replacement parts, and return shipping from Korea to the customer will be provided free of charge.

Damage resulting from misuse, improper installation, abnormal operating conditions, external damage, or other customer-side causes is not considered a product defect covered by warranty and may instead be handled under our Complimentary Repair Support described below.

The customer is responsible for shipping the product prepaid to our service center in Korea.

Complimentary Repair Support

As an additional customer service, mightyZAP may also provide complimentary repair support for the first occurrence even when the damage is caused by improper use, installation, operating conditions, or other customer-side factors.

In such cases:

• Repair labor is provided free of charge.
• Most replacement parts are provided free of charge.
• Return shipping from Korea to the customer by EMS is provided free of charge.
• If the DC motor is damaged due to misuse or abnormal operating conditions, the motor replacement cost may be charged at approximately actual cost.

For repairs under this complimentary service, the customer is responsible for shipping the product prepaid to our service center in Korea.

To help prevent recurrence, our repair report may include the estimated cause of failure and recommended corrective actions. If the same damage occurs again due to the same improper operating or application conditions previously identified, subsequent repairs may be charged at actual cost.

Repair Return Address

IR Robot Co., Ltd.
CS Department
820, Sambo Techno-Tower
122 Jomaru-ro 385beon-gil
Wonmi-gu, Bucheon-si
Gyeonggi-do 14556
Republic of Korea

Tel: +82-32-326-3466

For other commercial or technical inquiries, please contact irsales@mightyzap.com. We normally respond within one business day.